Terms and Conditions

The rates published are valid on the day of quotation or, if you request a quotation directly from one of our advisors, a deadline is set to make the given price valid. If a subsequent request is made, there may be variation.

When booking on our website, the confirmation receipt will be sent after payment has been made. Until that moment, it is considered a complete reservation. You can book with full payment or half (50%) as desired. If half payment is made, the balance must be paid in cash when boarding on the day of the tour.

Service reservations are subject to availability at the time of confirming your request and cannot be guaranteed until partial (50%) or full payment has been received.

After reservation and payment confirmation, we ask you to keep the corresponding receipt (digital or printed) and present it at the time of the service (it is not necessary to print it).

We suggest reading the cancellation policies as any reservation change is subject to availability and re-quotation of rates. Remember to have your reservation receipt handy and contact us at (+52) 9993555048.

Prices are per person and include the services indicated in the description. All our rates include VAT and are invoiceable if desired within the month of purchase.

We accept the following payment methods:

• Cash (at any of our 6 offices located in downtown Mérida Yucatán)
• Bank transfer (it is important to request the details at (9993555048).
• Debit or credit card (when booking on our website, all cards are accepted or you can request a link from our advisors)

If you make the payment on our website, it is made directly with the provider, which in this case is Mercado Pago.

If you require a tax invoice, you must request it after making the payment within the corresponding month. All prices include VAT. Send us a WhatsApp to 9991570402, with the subject: "Invoice Request". It is important to attach your updated tax situation certificate, reservation receipt, CFDI use, tax regime to be used, total paid and payment method. Payments are only invoiced in the same month in which they are made. Once the invoice is requested, it will be sent to you within a maximum of 3 business days.

Cancellations must be reported to the following cell phone number: (+52) 9993555048. Do not forget to have your reservation receipt handy.

To be able to make a full refund, it is necessary to cancel with a minimum of 10 days in advance (if payment was made by card, 5% of the total amount paid will be deducted). For the refund, the transfer data is requested (CLABE account, bank and person's name) or if possible, the payment is cancelled within the same online payment platform that you used with the card (this refund is reflected in your bank statement).

If you cancel with less than 5 days notice, you will be given an open-date coupon for the contracted tour services, which can be scheduled later. It has a validity of 1 year for its use and can be transferable (subject to availability of current services and price updates). In these cases, refund requests will no longer be allowed in the future.

If cancellation is made with less than 24 hours notice, the tour can be rescheduled for later dates. Refunds do not apply. In case of not showing up for the tour, the total amount paid for the reservation is lost.

In shared services, the tolerance time for boarding any of our tours is a maximum of 10 minutes at each meeting point established in Mérida. We recommend arriving on time or about 10 minutes early, as the order in which you arrive at the point will determine how you board the vehicle.

In case of arriving late to your meeting point, you will have to contact us at (+52) 9992752209 to provide you with options where you can join the tour.

For tours, in case the minimum number of expected travelers does not show up, bad weather, earthquakes, hurricanes, landslides, strikes or any justified eventuality, Barroso Travel will be forced to suspend any of the scheduled tours and grant them on another date, choose another tour that does take place, or in case the passenger does not have another date to take the tour, the amount will be refunded in full. In these cases, we will contact you one day before the tour to inform you about the situation and give you the available options, making sure you are aware of any eventuality.

In the packages offered, Barroso Travel reserves the right to modify the travel itinerary of the tours according to availability or the planned hotels only in case it is essential for better organization or if there are force majeure circumstances that require it.

It is important to mention that the instructions and times established by the group guide during the tour must be respected, as in case of not complying with the times, we reserve the right to continue with the itinerary without the possibility of any type of refund.

Date changes must be reported to the following cell phone number: (+52) 9992752209 or (+52) 5565047199. Do not forget to have your reservation receipt handy.

You have the right to make a date change once based on the following conditions: To make a date change, it is necessary to request it more than 24 hours in advance (subject to availability according to the proximity of the new requested date). Once the date change has been made, cancellations are no longer allowed.

If you do not have a defined date to reschedule the tour, you will be given an open-date coupon for the contracted tour services, which can be scheduled later. It has a validity of 1 year for its use and can be transferable (subject to availability of current services and price updates). If the cost of the tour is higher, the difference between the current total and the total indicated on the receipt must be paid. It is important to mention that to guarantee availability, it is recommended to request the new dates more than a week in advance.

If you request the change with less than 24 hours notice, a penalty of $500 per person will be charged to reschedule on another date or leave the receipt with an open date.

Barroso Travel keeps the database updated regarding prices and service conditions.

The photographs shown on the portal are representative and do not guarantee that upon arrival everything will be exactly the same as shown here, as there are variable conditions such as weather that are beyond our control.

The price is the same even if you do not complete the full tour. This applies to cases where the traveler decides to stay at the last point to visit and not return to Mérida (a maximum of 1 suitcase per person is allowed on board). It is important that you notify us if you are carrying luggage or if you are not returning to the same departure meeting point so we can take it into account and communicate it to your tour guide. If you carry additional luggage beyond what is permitted, a payment of $500 per extra suitcase must be considered.

Barroso Travel reserves the right to reject any client at any time. This applies to cases where it is considered that the person is not in condition to take or continue with the tour (if they have drunk too much alcohol, cause conflicts with other travelers or staff, do not comply with the instructions and times established by the assigned guide, or any valid cause that implies any type of harm to third parties).

Any complaint, comment or suggestion is invited to be made in writing directly to the email info@barrosotravel.com or by WhatsApp to the numbers provided.

The included traveler insurance applies to any accident that occurs on board the vehicles. We are not responsible for accidents that occur during the visit to any included site (any place that is not on board the units used in the contracted tours).

During the tours, each passenger is responsible for the care and safekeeping of their belongings (money, documents, backpacks, cameras, cell phones, etc.).

The company and its staff are not responsible for losses or forgetfulness within the unit at the time of finishing the tour and leaving it.

We recommend our clients to always keep their valuables with them and not leave them in the vehicle or in public places without supervision.

For safety and well-being reasons, participation in our tours is not recommended for pregnant women with more than 6 months (24 weeks) of gestation. In case a pregnant woman decides to participate in the tour, it will be at her own risk.

Barroso Travel is not responsible for medical complications, accidents or inconveniences derived from the pregnancy condition.

We reserve the right to deny service if we consider that the activity represents a risk to the health of the pregnant person or the group.

Personal tips to guides, drivers, waiters, bellboys, etc.

In packages: Transfers to sites different from those specified. Extra expenses of any kind that are not properly specified in the itineraries.

Extra hours in case of a transfer service or private tour. $500 will be charged for each extra hour that the vehicle is used after the time established in the receipt and agreed at the time of purchase.